Stratasis

How we work

What it's like to work with us

No mystery, no jargon. Here's how a project runs from the first call to the monthly report, how long things take, and how we price the work.

How a project runs

Six steps, the same for a website, software or marketing. You see work early and often.

  1. Half an hour on what you do, who you serve and what's in the way. We ask more than we talk.

    Call
  2. Plan

    Within a few days: what we'd build or run, in what order, what it costs and when it's live.

  3. Pages, screens or campaigns designed for you and shown on a phone and a desktop before anything is built.

    Design
  4. Build

    Built in code, page by page or stage by stage, with a preview link as it grows.

  5. A last look together, then the switch, watched closely for the first days.

    Launch
  6. Run

    Hosted, maintained and run from here, with one plain-English report a month.

  1. Call

    Half an hour on what you do, who you serve and what's in the way. We ask more than we talk.

  2. Plan

    Within a few days: what we'd build or run, in what order, what it costs and when it's live.

  3. Design

    Pages, screens or campaigns designed for you and shown on a phone and a desktop before anything is built.

  4. Build

    Built in code, page by page or stage by stage, with a preview link as it grows.

  5. Launch

    A last look together, then the switch, watched closely for the first days.

  6. Run

    Hosted, maintained and run from here, with one plain-English report a month.

The first call

Half an hour, no pitch. What we ask, and what you get after it.

What we ask

What you do

Your services, your customers and how they find and choose you today.

What's in the way

The thing that made you call: the site, the spreadsheet, the quiet phone.

What you have

Your current site, brand, tools and accounts, and who looks after them.

What done looks like

More bookings, fewer calls to the desk, a launch date: the result you'd call a win.

What you get after

A straight answer

Whether we're the right fit, and if not, who might be.

A plan

What we'd do, in what order, and what we'd leave alone.

A quote

A fixed price for the build, and the monthly cost of running it, within a few days.

A timeline

When design starts, when you see it, and when it's live.

How long things take

Rough timelines, by the kind of work. Your plan has the exact dates.

A new website

Live in weeks, not months, from the first call to the switch.

A website redesign

Weeks, with your rankings and addresses kept through the move.

A brand

A few weeks from the first conversation to the brand guide in your hands.

Custom software or a portal

Built in stages, so your team uses the first working version early.

Ads

Live within days of the site being ready, then tested every week.

Local SEO

Changes from the first month; the real movement over months, not days.

Social media

The first month planned and in production within two weeks of starting.

Ongoing work

Month to month, with the report on the same day each month.

How pricing works

A fixed price for a build, a monthly fee for running things. What moves the number, and what never does.

You'll know the price before we start, and it won't change unless the work does.

Builds (a website, a brand, software) are quoted as a fixed project price from the plan. Running things (hosting and maintenance, ads, SEO, social) is a monthly fee, month to month. Every quote says what's included, and nothing is added without asking you first.

What moves the price

What never changes it

What moves the price

How many pages or screens

A six-page site and a thirty-page site are different jobs.

What never changes it

Who does the work

The same team, from the first call to the report, every time.

What moves the price

What it connects to

Booking, payments, portals and integrations each add build time.

What never changes it

Owning it

The domain, the content, the code and the accounts are always yours.

What moves the price

Copy and photos

Written and shot for you, or supplied by you.

What never changes it

Hosting and security

Included in maintenance, never a surprise line.

What moves the price

The timeline

A launch date that can't move needs more hands at once.

What never changes it

Changes while we build

Reviews and reasonable changes are part of the plan, not extras.

What moves the price

Ad spend

What you pay the platforms is separate from what you pay us, and always in your own accounts.

What never changes it

Leaving

Monthly work stops when you say; nothing is held hostage.

What affects the cost of a website

The honest answer to 'how much does a website cost'. What the quote is made of.

Why nobody can quote a website without a call

A website is a product built for one business, so its price depends on what that business needs it to do. A six-page site that explains your services and takes a call is one job. A site with online booking, deposits, a client portal and a page for every town is another. Both are websites; they aren't the same price, and anyone who quotes without asking is guessing.

What we can do is tell you exactly what moves the number, so you can see where your project sits before we talk.

The size of the site

Every page is planned, written, designed, built and tested, so the count matters. Most small business sites need a page for each service, one for each area served, an about page, a contact page and a few supporting pages. Blog posts and town pages are quicker to add once the design exists, so a site that grows later isn't priced as if it were all built today.

What it has to do

The features are the biggest lever. A contact form is simple. Online booking with live availability and deposits, payments, a customer sign-in, a storefront on Toast or Shopify's API, or a connection to your practice or job software each add real build and testing time. We'll always tell you which ones earn their place and which can wait.

  • Online booking and payments
  • Client or patient portals
  • Storefronts and ordering
  • Integrations with your tools
  • Multiple locations or languages

Words, photos and brand

A site is only as good as what's on it. If you have a brand guide, professional photos and copy that works, we build with them. If not, writing the copy, shooting photos or building the brand first is part of the project, and we'll say so up front rather than quietly using stock.

What it costs to run

After launch, a site needs hosting, security updates, backups, monitoring and changes. We handle that for a monthly fee under website maintenance, by the people who built it. It's the part most quotes leave out, and the part that decides whether the site still works in three years.

For the full picture of what a site needs and what it doesn't, read [what a small business website actually needs](/blog/what-a-small-business-website-needs), or [tell us about yours](/contact) and we'll quote it properly.

Questions and answers

Still have a question?

Ask us anything. We'll answer it straight, even if the answer is that we're not the right fit.

  • It depends on the pages, what the site has to do and what we're starting with, so we quote after a first call. You get a fixed price for the build and the monthly cost of running it, within a few days, and it doesn't change unless the work does.

  • No. Builds are a fixed project price from the plan. Running things, like hosting, ads, SEO and social, is a monthly fee, month to month.

  • A short agreement for a build, covering what we'll deliver and when. Monthly work runs month to month, and stops when you say.

  • Yes. The domain, the content, the code, the brand files and the ad and analytics accounts are yours, in your name, from the start.

  • We're based in Chicago and work remotely with businesses anywhere in the United States. Calls are by video, and a project runs the same wherever you are.

  • Weeks, not months. Your plan has the exact dates, and you see the design on a phone and a desktop before anything is built.

  • Email them. Under maintenance, we make the change, check it and tell you when it's live. Bigger changes get a quick quote first.

  • Yes. Most clients start with the one thing in the way, usually the website or the Google profile, and add the rest when it earns its place.

Kind words

Hear it from the businesses we've built for. What it's like to work with us, in their own words.

“Our new website and ads brought in more customers than we expected. Stratasis made the whole thing easy from start to finish.”
Anna BorowskaOwner, Apex Windows
“They took our whole website from idea to launch, online booking included, and never made it feel complicated.”
Elizabeth MarkowskiOwner, Virelle
“Everything was built around how we actually work, with the compliance side looked after from the first day.”
Daniel ZhaoFounder, Pelagion
“One team for the brand, the site and the ads. It finally feels like one business online.”
Mark SullivanDirector, Harbor
Contact

Take a seat, let's talk.

Bring a project, a question or a half-formed idea. We'll take it from there.

Blogs

Practical notes on growing a business online. New posts as we write them.

SEOOct 16, 2026 · 8 min read

Local SEO for small businesses: how to show up in "near me" searches

What decides who lands on the map, and the steps that move your business up the list.

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SEOOct 15, 2026 · 7 min read

Why your website isn't showing up on Google (and how to fix it)

The usual reasons a site goes missing from search, and how to check each one yourself.

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WebsitesOct 12, 2026 · 5 min read

Why your own website beats the stock Toast or Shopify page

Keep the platform for payments and orders. Make the part customers see your own.

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WebsitesSep 24, 2026 · 5 min read

What a small business website actually needs (and what it doesn't)

The few things that earn their place on the page, and what you can skip.

Read post